The Repair Process

The repair process can seem overwhelming, but it doesn’t need to be so. As a general rule, the more damage there is, the more complex the repairs will be. Roadrunner Collision Center is committed to keeping the process as streamlined and efficient as possible to provide you with superior customer service. Listed below are the standard procedures involved in the repair process.

1. Administrative Details
   Once an estimate is written, authorization is obtained from the insurance company and/or owner.
2. Parts
   In most cases, parts are ordered before the vehicle goes into production. Parts are ordered based on the initial estimate.
3. Disassembly
   The estimate is given to the technician assigned to repair your vehicle. All damaged parts are removed, your car is then given to the blueprint team, and an inventory detailing all hidden damage found at this time is prepared for the Customer Service Representative.
4. Revised Estimate
   Using the detailed inventory of additional hidden damages, the Customer Service Representative makes appropriate changes to the original estimate. This information is forwarded to the insurance company and the vehicle owner is notified. Additional repair authorization is obtained at this time.
5. Additional Parts
   After the estimate is revised, additional parts needed for repairs are ordered.
6. Structural Repairs
   If any damage is found to the inner structure (uni-body) or frame of the vehicle, it is repaired with our state of the art electronic measuring system and frame rack.
7. Cosmetic Repairs
   After removing the vehicle from the frame rack, sheet metal repair and replacement operations are performed.
8. Refinish Preparation
   All panels that need to be refinished are put through a thorough preparation process.
9. Refinishing
   The outside finish is applied in one of two Blowtherm downdraft/heated spray booths.
10. Polishing
    The exterior of the vehicle is polished as needed to match the original factory finish and texture.
11. Reassembly
    The vehicle goes back to the body shop to have all trimwork, such as door handles and moldings, reinstalled.
12. Mechanical Repairs
    Any mechanical operations that are performed by a specialist, such as air bag replacement, are completed at this time.
13. Detailing
    The vehicle is cleaned thoroughly, inside and out.
14. Quality Control
    Each area that was repaired is inspected closely to ensure that all work was properly completed. In addition, most repaired vehicles are road tested. Many areas are checked for proper operation: instrument panel gauges, stereo operation, power windows and locks, as well as all lights, to name just a few. If anything is found operating incorrectly, it is repaired, or in the case that the malfunction is not related to the loss, the customer is notified.
15. Customer Called
    Your Customer Service Representative will call you with updates concerning your auto body repair every 3-5 days.

This streamlined repair process has been carefully created to ensure customer care and satisfaction. If you have any questions about the process, please contact your Customer Service Representative for more information.