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Roadrunner Collision Center

7361 S. 89th Place
Mesa, Arizona 85212

(480) 882-2949


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Roadrunner Collision Center Claims Process

No one wants to be in an accident or deal with vehicle repairs. Roadrunner Collision Center is your partner in the claims process, making it easier for you to get your vehicle repaired and get back out on the open road.

As the owner of the vehicle, you will need to report any accidents to your insurance company. Once your claim has been opened, Roadrunner Collision Center will handle it directly with your insurance company.

A few points to keep in mind about the claims process:

Report the Accident / File a Claim
As soon as possible after the accident or loss, make a report to your insurance company to prevent delays in repairs. Any time you speak with your insurance company, be sure to write down the name of the person and their contact information. Please write down the name and phone number of the agent you are working with, as well as the claim number.  Pass the claim number and agent information to Roadrunner Collision Center when you have them -- we will need that information if we contact the insurance company on your behalf.

Contact Roadrunner Collision Center
Our office staff is trained to ask you specific questions that will allow us to assist you in an efficient manner. Because each insurance company has unique procedures, the information we ask for will vary according to your circumstances. Don’t hesitate to ask questions during the intake process. We’re here to help you.

Insurance Company Repair Programs
Roadrunner Collision Center has agreements with several insurance companies to write the estimate and perform the repairs to your vehicle without having an insurance appraiser directly involved. We will provide all the necessary documentation to the insurance company that will be paying for the repair work.

Arizona state law allows you to decide where you want your vehicle repaired. If any insurance company attempts to coerce or intimidate you into going to a shop of their choosing, remember that it is YOUR vehicle and the repair decision is YOURS.

If the Insurance Company Writes the Estimate
If repairs are being paid for by a company that Roadrunner Collision Center does not have a specific agreement with, the insurance company will usually assign their own appraiser to inspect the vehicle and write the estimate. This evaluation may take place at your home, work, or possibly a designated drive-in claims center. If the estimate is incomplete, a Roadrunner Collision Center Representative will contact the insurance company during repairs to have the appraiser re-evaluate the damage. During this re-evaluation, the additional damage will be pointed out to the appraiser so additional repairs and costs can be authorized.

Payment for Repairs
In most cases, Roadrunner Collision Center will directly bill the insurance company for their portion of the amount due. Some companies will mail the payment for repairs directly to you. If this happens, you will need to bring the payment with you to pick up your completed vehicle. Your Customer Service Representative can answer any questions you may have regarding payment, deductibles, and vehicle release.

Whether your insurance company or the other driver’s insurance company is responsible for the repairs, Roadrunner Collision Center is ready to help you navigate the claims process.

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Insurance Claims

We will work directly with your insurance agent ensuring your claim is handled efficiently and that the process is seamless.

After Hours Drop-Off

We make it easy to drop your vehicle off either before 8:00 am or after 5:30 pm please by using our key drop.